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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25833 Views
  • 0 replies
  • 11 kudos

Resolved! Chrome cast with google TV not able to connect to internet

I'm trying to set up the new Chrome cast with TV to my old Sony TV(KDL-40W4500 ) (not smart tv) but failed to connect to wifi/internet. I have already 2 Google home max connected on the same network. Following are the steps I followed so far. Able to...

Bach by • Community Member
  • 1446 Views
  • 3 replies
  • 1 kudos

Resolved! Directional pad issue on remote

For months, the directional pad on my Chromecast remote is mostly not working when I press it to move right. Other directions are fine. If I hold it down to the right, it typically does nothing and then zooms right. I’ve reset the remote multiple tim...

Resolved! Chromecast hdmi adapter

Hi, Just bought Chromecast with Google TV and my current TV has the standard HDMI port. I was wondering what type of HDMI Chromecast has so that I can get an adapter for it. Thank you!

EChayadi by • Community Member
  • 1350 Views
  • 5 replies
  • 0 kudos

Problem with IR acer

I have the Model Acer H6517ABD, a Not too old Projektor nur without cec. Why can't i configure the Projektor with the given acer TV IR Profile. My Brother has a different Acer Projektor, which works like a Charm. I am closely to Return it and get Bac...

Wearni by • Community Member
  • 817 Views
  • 3 replies
  • 0 kudos

Resolved! Connection problem during setup

When trying to setup my chromecast, the google home app is unable to communicate with the chromecast device at the stage of connecting to wifi. I get an error saying "Connection problem during setup: could not communicate with your Chromecast". This ...

Rossjg89 by • Community Member
  • 1994 Views
  • 5 replies
  • 0 kudos

Google tv and ultra chromecast

Hi I just want to ask. I just bought stadia which comes with Chromecast ultra. If I get a google tv remote will it work as google tv or I have to buy google tv remote + it's Chromecast.

miaziz by • Community Member
  • 456 Views
  • 1 replies
  • 0 kudos

chrome cast pc not working

hii have been using my laptop windows 10 to cast youtube to my xbox one but now it been saying "available for specfic sites" when i try casting my phone still casts and all my devices are up to date its fustrating HELP

meaa by • Community Member
  • 1184 Views
  • 5 replies
  • 1 kudos

Removing unwanted devices from the Chromecast device list

We have a Vizio smart TV that recently had the motherboard replaced (related to issues with casting to the television). Since the motherboard has been replaced the list of available devices in the Chromecast shows two devices now for the same televis...

Kids profile - Apps suspended

Hi,Not sure if others have experienced this but I setup parental controls on my TCL Google TV and the profile for my kids was working just fine until yesterday. I sign into my kid's profile and all the apps are 'suspended' (Netflix, Prime Video, and ...

fahad4890 by • Community Member
  • 1292 Views
  • 4 replies
  • 1 kudos
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