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Trying to reset a gen 3 chromecast to a new Wi-Fi code, not working via Google Home, going around in

Mpaulos
Community Member
6 REPLIES 6

David_K
Platinum Product Expert
Platinum Product Expert

If you've already changed to a different Wi-Fi network, try these steps:

  1. Open the Google Home app.
  2. At the top left, tap Add + > Set up device > New device > set up new devices in your home.
  3. Follow the in-app steps.

If these steps above don’t solve the issue, you’ll need to factory reset your Chromecast, then set it up again using your new Wi-Fi network and password. If you're using Chromecast with Google TV, follow these setup steps instead.

Instead of factory resetting your Chromecast, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the help here, davidking.

 

Mpaulos, we hope that helps. Feel free to reach back if you still need help. 

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello Mpaulos,

 

It's me again. I wanted to check if you still need help. Don't hesitate to reply in this thread if you do.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

Hi Jennifer.

 Thanks for checking back. We’ve got a solution.

Many thanks.

JenniferV
Community Specialist
Community Specialist

Hi Mpaulos,

 

Thanks for keeping me in the loop and glad to hear that the issue has been sorted out. Since the issue is now resolved and you don't have any more questions and concerns, I'll go ahead and lock this thread.

 

If you need help in the future, you know where to find us. Have a good one!

 

Cheers,

Jennifer