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Unable to Reconnect Chromecast

KPBAD
Community Member

Hello! Last night I was in the middle of an awesome movie and all of sudden my screen went blank and the No Signal message popped up. I looked to see if my chrome cast was still connected and it was. It was also still showing up as a connected device on my google home app. I tried moving the chromecast to another HDMI outlet (I have 4 outlets in my smart TV) and it still would not show up on my TV. I tried restarting my wifi (which I’m sure wasn’t the issue) and got nowhere. I also tried unplugging the chromecast and plugging it back in the tv…. Still nothing. So I decided to factory reset. Now, the chromecast is blinking with a white light, it’s no longer connected to my google home app, I tried reconnecting it and it’s not finding the device, and my TV still is saying No Signal! I’m so lost! Can anyone help? Thanks!

1 ACCEPTED SOLUTION

djtetei
Gold Product Expert
Gold Product Expert

Have you tried the Chromecast device in question on the other TV?

I trust that you are using the original power supply.

View solution in original post

7 REPLIES 7

djtetei
Gold Product Expert
Gold Product Expert

Did you hard reset the Chromecast device using the button on the back?

KPBAD
Community Member

@djtetei  yes I did! I did all of the troubleshooting stuff and it’s still showing no signal. I have another Chromecast. I plugged it into the TV and it’s not working either but it’s working on my other TV. So I think it’s the TV. Time for an upgrade I guess.

djtetei
Gold Product Expert
Gold Product Expert

Have you tried the Chromecast device in question on the other TV?

I trust that you are using the original power supply.

KPBAD
Community Member

I did not try the chromecast in the other TV. I will try that 

Jeran
Community Specialist
Community Specialist

Hey KPBAD,

 

Were you able to give that Chromecast a try on another TV?

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from KPBAD, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran