Unreliable casting

[Labarum]

For years I used the browser on my Chromebook to cast mostly BBC iPlayer and Sky News. For 18 months or so I have had occasional problems. The Cast button fails to appear or I see a dialogue inviting me to cast to "This computer" or the TV - that never works.

Sometimes I can restore sanity if I go to my Android Phone, open the Home App and "cast screen" the stop casting screen - but not always.

A restart of the Chromebook usually sorts the problem, but sometimes I need to restart both Chromebook and Chromecast Dongle.

Any ideas?

[Jeran]

Hey there Labarum,

I apologize about the late response on this, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, as I know the amount of factors can be overwhelming. Let me just ask you some questions about what's happening:

• What is the firmware version of your Chromecast?
• Have you already followed the steps listed in this article?
• Does this casting issue only occur with your Chromebook in particular?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[JenniferV]

Hi there,

Thanks for the help, Jeran.

Labarum, how's it going? Do you still need our help? Feel free to let us know if you do.

Thanks,

Jennifer

[JenniferV]

Hi Labarum,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer