Voice commands to open an app suddenly stopped working

[9erfan]

Recently, voice commands such as "open Hulu" don't open the service. Assistant says it is opening but then nothing happens.

[Jake]

Hey 9erfan,

Sorry to hear about the trouble you are running into. I wanted to follow up and see I could be of any help. I found an article that has some troubleshooting steps that could be of help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[9erfan]

I tried the steps in the article with no success. I don't think I have needed to have services linked to my google account before but looking on GoogleHome app under Videos and Photos it shows none of my services are linked. Just for fun I tried saying " open IT Crowd on Netflix" and it opened Netflix and started IT Crowd but when I backed out of Netflix and asked " open Netflix" it gives me the usual "OK, launching Netflix on the Family Room TV" but never actually opens it. It just started doing this recently. Hope this is helpful.

[Dan_A]

Hi folks,

@Jake, thanks for the help.

@9erfan, I appreciate your most recent information. Since you have already tried most of the troubleshooting steps, including doing the steps on the link @Jake has provided. I need to have more information to know where to start. Does your TV have a Chromecast device or a built-in Chromecast/Google Assistant to it? Have you tried giving commands to other TV’s? Could you unplug and replug your TV, Chromecast(if available), and your Google Home/Nest device.

Keep me posted.

Thanks,

Dan

[Dan_A]

Hi 9erfan,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Dan_A]

Hi 9erfan,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics regarding your Google Nest speakers, feel free to start a new thread.

Thanks,

Dan