Thanks for reaching out. Could you please tell me if you're using a Google Assistant device such as a Google Home Speakers and Displays to give a voice command when playing a video? Does your Chromecast work when casting a video using your mobile phone or computer?
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Hi Jennifer. Yes it's a Google nest audio speaker. Although I've used Google assistant on my phone as well to see if it worked and the same thing happens. Also, yes I can cast using my phone from the YouTube app. But the voice command should work shouldn't it?
Thanks for getting back to us. Is this only happening when asking to cast videos to YouTube, or with other apps too? Please reboot your Nest Audio Speaker and phone. Also, try to use different voice commands when asking your Google Assistant to cast videos from YouTube.
I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hrs. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
We haven't heard back from PB22, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
