Volume problems

[2ezy]

Hi , I have connected a chromecast with google tv and have volume on YouTube and Kayo but no volume on Disney and Netflix .

any help ????

[JenniferV]

Hi 2ezy,

Thanks for reaching out. Let's sort this out. 

Quick questions: when did the issue start? Are you watching Disney+ and Netflix directly from the Chromecast with Google TV or you're manually casting the videos from your phone to the TV? Please try to clear the cache and data of the affected apps. Reinstalling the apps and rebooting your Chromecast might also help.

If the issue persists, please do a reset on your Chromecast. 

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JenniferV]

Hello 2ezy,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer