While setup it Disconects and says "could not communicate with Chromecast"

[Rion]

So basically I was using my chrome cast for the first time, and it was, I was connecting it to the TV, but it was in German. I translated it, and it said that it had problems connecting with the Wi-Fi, and then I don't know the Google Home and set up the device right as I was sitting up the device, it said, drunk ass found, and then wow, it was like sitting up, it said, cannot communicate anymore with chrome cast, and I still do not know what's happening, so please help.

[lSawl]

hello.

try do a reset factory then try set up again.

best luck. 

[JenniferV]

Hi there,

Thanks for the help here, lSawl. I appreciate it.

Rion, hope that helps but if you're still having trouble setting up your Chromecast, please reboot your Chromecast, Wi-Fi router, and mobile device. Also, please try to manually connect to the Chromecast SSID. Here's how: Go to the phone Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hi Rion,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer