Wifi connecting problem

[JenniferV]

Hi Rajasekar,

Thanks for reaching out. Let's check on this further.

A few questions: what type of Chromecast device do you have? What's the LED status on your Chromecast? How far is your Chromecast to the Wi-Fi router?

Give these steps a try:

1. Reboot the Chromecast, Wi-Fi router, and mobile device.
2. Move the devices closer to each other.
3. Reinstall the Google Home app.
4. Use a different mobile device.
5. Factory reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

How's it going? Did those steps help?

Regards,

Jennifer

[JenniferV]

Hello Rajasekar,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer