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actually im not sure i just turned on my old tv that had a chromecast plugged in.

ethelishimwe
Community Member

so, we turned on our old tv that we used to have Chromecast on. it is a Samsung tv and we would just use the Wi-Fi to connect YouTube videos or Netflix. but now we plugged in our tv and it's giving us a screen that says in big colorful letters/numbers "V6A4".  so now I'm here figuring out what this means and what to do but the answers aren't very helpful. (ps. my tv's kinda old so is it the Chromecast or the tv. it's an old Samsung) (also i have no idea what the model/ product is or the platform?)

4 REPLIES 4

JillG
Diamond Product Expert
Diamond Product Expert

Hi @ethelishimwe 

Those sound like the pairing code letters to set up a Chromecast. You may need to set it up again.

Let us know if you need more help with that.

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the help, JillG.

 

ethelishimwe, how's it going? Did you manage to get your device working? Still need help?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey ethelishimwe,

 

It's us again. We want to check if you still need help. Feel free to let us know if you do.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello ethelishimwe,

 

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer