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bluetooth audio

pjohnson
Community Member

I am unable to pair a bluetooth audio device to my Chromecast with Google TV (HD).

Over a period of several months, I have sporadically tried pairing three different audio devices (two bluetooth-to-RCA audio receivers and one headset). The audio devices all pair smoothly with my Android 11 phone and with laptops.  The devices are bluetooth 4.0 or bluetooth 5.2.

I have tried clearing all pairing information from the bluetooth devices as well as factory-reseting the Chromecast. The bluetooth on the Chromecast is working at a fundamental level because its remote connects. The audio devices are listed by the Chromecast but when I ask it to pair, after some time it says "Couldn't pair" with no further information.  I the only posting I found describing a similar problem ended up by saying it mysteriously solved itself (https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-with-google-tv-can-t-pair-with-bluetoot...).

Any ideas or are bluetooth audio devices not fully supported with this Chromecast device?

1 Recommended Answer

Cathal_S
Gold Product Expert
Gold Product Expert

Hi there,

The few times that I have had this issue moving the devices closer to the Chromecast with Google TV has always fixed any pairing issues.

I had to do this the other day with a Stadia controller that has been switched to Bluetooth, once paired it works fine at longer distance away from the Chromecast with Google TV.

 

Regards,
Cathal

View Recommended Answer in original post

10 REPLIES 10

Cathal_S
Gold Product Expert
Gold Product Expert

Hi there,

The few times that I have had this issue moving the devices closer to the Chromecast with Google TV has always fixed any pairing issues.

I had to do this the other day with a Stadia controller that has been switched to Bluetooth, once paired it works fine at longer distance away from the Chromecast with Google TV.

 

Regards,
Cathal

Good idea.  I've tried at a distance of ~3m and ~1m, but I'll try moving it to be immediately adjacent and report back.

Huh.. I tried pairing from a distance of ~10cm with two different devices and no luck.  However, when I moved the devices to be literally touching the Chromecast, pairing worked for both devices!  I can't believe this Chromecast was designed to need such close proximity -- maybe there is a flaw in the manufacturing of my particular Chromecast?  Although the experience of @Chook71 below suggests I am not alone.

The next task will be to see whether the connection is reliable and whether it will work from a more reasonable distance now that pairing is complete.  I don't actually use the Chromecast very often, so may be a couple weeks before I have a chance to test it thoroughly.

Regardless, thanks @Cathal_S for the tip to try moving the devices closer!

Kimy
Community Specialist
Community Specialist

Hi folks,

 

Thanks for helping here, @Cathal_S.

 

@pjohnson, I hope you've found the answer you're looking for. Always check if you have available updates on your device. Please take note that not all Bluetooth devices will successfully pair with your Chromecast with Google TV. Let us know if you still have questions.

 

Thanks,

Kimy

pjohnson
Community Member

Thanks for the reminder to circle back here.  Since the successful pairing reported above, I've used the chromecast several times at a more normal distance from the bluetooth receiver (~10ft) without any trouble.  So it seems that, at least for some of these devices, pairing must be done with the chromecast sitting as close as physically possible to the receiver, but afterwards it can be used at a more useful distance.  Thanks @Cathal_S!

Kimy
Community Specialist
Community Specialist

Hi pjohnson,

That’s awesome! I’ll mark this as complete now and close this thread after 24 hours. Feel free to create a new one for your other concerns.

Cheers,
Kimy

Chook71
Community Member

Sorry, but Bluetooth audio simply doesn't work properly of Chromecast with Google TV. If you are able to connect a Bluetooth speaker it will only stay connected for a short time before you will have to reconnect. 

This issue has nothing to do with the distance between the devices as my speaker is literally less than 20cm away from my Chromecast with Google TV and it constantly disconnects. I tried first with a JBL Bluetooth speaker and had the issue so I thought "I know I'll use a Google speaker as that will work" WRONG. It is actually worse than the JBL speaker and will only stay connected for a few minutes before disconnecting. I usually have to reboot the Chromecast with Google TV to get it to reconnect but again this will only last a few minutes. 

I have to say over the past 12 months the Google Echo system has gone backward. 

I Have the following Google products all of which have issues

2 xChromecast with Google TV (HD)

2 x Chromecast with Google TV (4K)

4 x Google Nest Outdoor WiFi Camera Gen1

Google Nest WiFi (1x Router 3 x Wifi Points) 

4 x Google Nest Hubs

The only Google products I have that I currently don't have issues with are our 4 x Google Home mini Gen1

All of the issues I have are the same as everyone else some have been going on for well over a year. 

Very disappointing as I have spent a small fortune and because of poorly managed software updates or developed products I'm now stuck with a system that doesn't work as advertised. 

When you log a case for these issues you get no response. The only response you can get is through this community page and all it says is "we are working on it"

Not good enough from a company like Google. 

Cathal_S
Gold Product Expert
Gold Product Expert

@Chook71 

This community forum is supported by other users (like myself) and community specialist's.

This forum thread is about Bluetooth pairing with a Chromecast with Google TV.

Please either start a new forum post about your issues or you can get in touch with a Google representative using the link below...

https://support.google.com/googlenest/gethelp 

 

Regards,
Cathal

Chook71
Community Member

Yes I know and that is what I commented about at the start of my post. 

Bluetooth Audio Pairing on the Chromecast with Google TV Does Not Work Pure and Simple. Not even with Google speakers

Sadly like the majority of their products at the moment

Cathal_S
Gold Product Expert
Gold Product Expert

Please start your own forum post.

This way others can try to help you further.

 

Regards,
Cathal