3rd Gen Chromecast not connect Foxtel to TV

[Giffo]

We have 3 TV's and one with inbuilt chromecast the other 2 3rd Gen chromecast. We have for years been able to connect Foxtel Go to 3rd Gen chomecast on the TVs with no issue. Foxtel tell me I can only use internal smart TV inbuilt chromecast to cast Foxtel Go. I told them that is wrong. Im in Sydney, Australia for anyone asking.

One thing that has changed is we have gone from NBN internet (garbage) to Vodafone Wireless 4G/5G internet. Absolutely brilliant speed. No drop outs. So only started having the problem connecting chromecast to TV since then. Vodafone have split out wireless connection to 2.4Ghz and 5 Ghz to enable us to connect to chromecast on either. Still no luck. 

We are still getting these messages,

"All set. Your chromecast has been set but cant be found. Make sure that your phone and chromecast are on the same wifi network" We checked and all correct.

Also mostly get this error, " Cant see chromecast TV on this wifi network. Check That's its online and that your phone or tablet is connected to the same Wifi network"

Another error that really does my head in is, "Allow  Google Cast to use your network information. 'Google Cast scans network to look for Cast-enabled devices. When this setting is disabled, you will not be able to control your devices from the Google Home app.  You can allow the use of your network information at any time in your phone settings? I press GO TO SETTINGS on the mobile phone at the bottom of the message and my phone locks up. 

So really the 3 messages above I think mean the same.

I bought a Google HD chromecast and connected to my TV's without any issues. But still cant connect Foxtel Go. 

My other TV apps like Prime, Netflix seem to work okay on the 3rd Gen chromecast. 

Any help would be appreciated. 

[Alex_S · Accepted solution]

Hi there,
 

Thanks for posting — let's get this sorted out.
 

The messages you’re getting have something to do with your devices’ connectivity to the network. Your phone and Chromecast 3rd gen devices are successfully connected to the WiFi, but they can’t communicate with each other. Check with Vodafone if there’s a setting on your router that may contribute to this issue. It may be the AP/Client isolation, or VPN. You should disable these settings.

Regards,
Alex

[Giffo]

Hi Alex,

Yes I did read that on Google a few weeks back. Will be calling Vodafone tomorrow and see if I can do it or they can change settings. Thanks for the reply. hopefully it's a easy fix

Steve

[Kimy]

Hi folks,

Appreciate your help here, @Alex_S.

@Giffo, did you have a chance to contact them? I hope you've found the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

[Giffo]

Hi Kimy,

I am waiting to get call them. I'm away working. As soon as I do I will let you all know!! 🙂

[Kimy]

Hi Giffo,

Understood! Let us know how it goes.

Cheers,

Kimy

[Giffo]

Hi Kimy and others,

Tody I phoned Vodafone and after some discussion he told me to do a full reset of out 4/5g wireless modem. This sets it back to the default settings. So instead of a split signal either 2.4 or 5 Ghz, its variable. So we did that and I attempted to connect the chromecast to the wifi and BOOOM connected with no issues so far. We did this originally when we first got the wireless modem without success. So I suppose doing a full rest of the modem did the job. So relieved. Thanks all. VODAFONE support was very helpful. Thanks everyone.

[Kimy]

Hi there,

That’s awesome! I’m glad that this has been sorted out. I’ll mark this as completed and keep it open for one more day. Feel free to create a new thread if you have concerns.

Cheers,

Kimy