can't connect to chromecast on my tv

[alpine]

I have a Chromecast device connected to a Samsung TV which I have used for years.  Recently when I access the Chromecast I get a message that the device is not connected.  I have disconnected and reconnected the device, rebooted, checked the wi-fi , but still get the same message that the device is not connected.

[jt123]

I have the exact same issue.  Seems lots of people have connection issues.  Google has not been any help in resolving this.

[JenniferV]

Hi folks,

Thanks for reaching out. Let's sort this out.

A few questions: what type of Chromecast device do you have? How far is it from the Wi-Fi router? Are there any recent changes in your Wi-Fi network? Please reinstall the Google Home app and reset your Chromecast. Also, try to manually connect to the Chromecast SSID. Here's how: Go to the phone Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

Thanks,

Jennifer

[JenniferV]

Hey there,

How's it going? Did the steps help?

Thanks,

Jennifer

[JenniferV]

Hello there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer