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chromcasts funktionieren nicht

jürgen
Community Member

Ich habe einen neuen Router. Seitdem kann ich meine beiden Chromecasts nicht mehr nutzen. Über die Home-App kann ich die Chromecasts finden, aber ich erhalte jedesmal die Nachricht, ich solle auf Werkeinstellungen gehen. Es gibt aber nirgendwo die Möglichkeit, auf Werkeinstellungen zu gehen oder die Teile mit dem neuen WLAN zu verbinden. Weiß da jemand Bescheid?

4 REPLIES 4

davidking
Gold Product Expert
Gold Product Expert

If you've already changed to a different Wi-Fi network, try these steps:

  1. Open the Google Home app.
  2. At the top left, tap Add + > Set up device > New device > set up new devices in your home.
  3. Follow the in-app steps.

If these steps above don’t solve the issue, you’ll need to factory reset your Chromecast, then set it up again using your new Wi-Fi network and password. If you're using Chromecast with Google TV, follow these setup steps instead.

Instead of factory resetting your Chromecast, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the help, davidking.

 

jürgen, we hope that helps. Let us know if you still have concerns — we're here to help!

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello jürgen,

 

We want to check if you still need help. Feel free to reach back if you do.

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey jürgen,

 

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer