chrome cast ultra. Home App can’t find it after factory reset. I get the setup screen code on tv

[KAB]

Hi - 

I had to change my WiFi network but the home app wouldn’t connect to the ultra so I did a factory reset. The welcome screen on the tv shows the reset complete and a new code. But I can’t get the home app on iPhone or iPad. After several reboots to see the chrome cast to connect and finish the setup. 
live check the LAN settings and all other google home pieces connected back up. 

[DexterSmith]

R8D5

[Jeran]

Hey there KAB,

I'm sorry about the late response, thank you for your patience! Were you able to fix that Google Home issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

• Do you meet the Chromecast requirements?

• Are you not able to install the Google Home app from the App Store?

• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from KAB, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran