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chromecast always asking allow connection even i had allow it

yoongacme
Community Member

Hi Guys

I having an issue, I was able to cast the screen with chrome cast, but after I finish casting in next day when I using my mac it suddenly prompt out a message asking to allow the connection, it happens quite frequently when I using the mac, do you know how should we solve it?

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there yoongacme,

I apologize about the slow response time, thank you for your patience! Were you able to fix that connection issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • What version of Google Chrome are you using?
  • Are you able to allow the connection, then cast after?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from yoongacme, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran