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chromecast doesn’t have wifi on google home app

anaknj
Community Member

53475719-ACBB-4B2F-87D4-34637AC7852D.png

when I enter to the google home app on iPhone and iPad and select my Chromecast device “disconnected device” shows up, and it asks me to connect my device to the wi-fi but it is already connected I’ve tried everything on the help center, there’s only one wi-fi network in my house so there’s no way it’s not connected to the same network. I already did a factory reset and set up and that worked just fine but after setting it up it just says the same no wi-fi thing, I even uninstalled the app several times because when this has happened before (quite a lot) it always helps but not this time. I don’t know what else to do. I can cast from Spotify, Youtube, HBOmax, and Netflix just fine but the app just doesn’t let me control the device

any help would be very appreciated 

8 REPLIES 8

Jeran
Community Specialist
Community Specialist

Hey there anaknj,

I apologize about the slow response, thank you for your patience! Were you able to fix that connection issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • What version of Google Home are you using?
  • What color is the LED light on the Chromecast?
  • Are you able to cast to this Chromecast from another device, such as a computer?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

anaknj
Community Member

Hello, this issue has been going on for about a month already, my app is updated to the latest version (2.45.106), the LED is white and I can cast from all devices by clicking on the casting icon in whatever app I'm using except for the app. I have tried restarting my wifi router, turning off the Chromecast itself, connecting and disconnecting the wifi network from my devices, and factory resetting it several times. the app can set up the Chromecast just fine but then it just goes back to the no Wi-Fi error. Your help would be greatly appreciated, thank you

Jeran
Community Specialist
Community Specialist

I'd be happy to help out! Go ahead and give these steps a try:

  • Check if the Chromecast device is plugged into a power outlet, rather than the USB port.
  • For iOS 14 or later devices, make sure Bluetooth is turned on.
  • For iOS devices, make sure the Local Network Access is turned on.
  • Check if the Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router.
  • If you have a dual-band router, check if the Chromecast and the casting device is connected to the same network band (2.4 GHz vs 5 GHz)

Let me know if that works out, if not, I have some more things we can try out!

 

Best regards,

Jeran

anaknj
Community Member

My apologies for the late response!

The Chromecast is connected to a power outlet, everything mentioned above is enabled. Chromecast and all devices are connected to the same network band, the router and Chromecast are about 30 inches apart. But I'm still unable to use the Google Home app with Chromecast

Looking forward to your reply

Jeran
Community Specialist
Community Specialist

Hey there anaknj,

 

I'm also sorry about my slow response time, we're still catching up on a lot of threads currently. If you have confirmed that you already have Local Network Access enabled on your iOS devices, would you be willing to try connecting manually to the Chromecast SSID? Here is how to do that:

  • Go to the phone’s Settings.
  • Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234).
  • Go to the Google Home app and try to set up again.
    1. For Chromecast with Google TV: At the top right of the Google TV screen, select the account icon  select Settings  Network and Internet.

Give that a try then try connecting again, then let me know if that works out!

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from anaknj, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran