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connection of chromecast with wifi router 5G

ahmedfayez
Community Member

Hi, 

yesterday i faced issue with my chrome cast model (nc2-6a5 1600) which connected to my TV, it is not connecting  to my 5g WiFi through Nokia router Nokia 5g gateway 3.1

it was working properly before with another router using the optic fiber cable internet. 

any suggestions. 

Ahmed Fayez

5 REPLIES 5

Jeran
Community Specialist
Community Specialist

Hey there ahmedfayez,

I apologize about the late response, thank you for your patience! Were you able to fix that connection issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

ahmedfayez
Community Member

Hi jeran,

The problem still exists unfortunately. I am not able to fix it.

The problem started when i changed my router to nokia fastmile 5g gateway 3.1. This router broadcast internet through wifi 2.4 ghz and 5 ghz.

All my devices like laptops and mobile phones connected with no issue. only the problem with Google chromecast 2nd generation, it always show 'can't connect to the network' and that's it. 

I have tried all the following with no luck:

  1. disabling the 5 ghz network and trying to use the 2.4ghz wifi only.
  2. changing the wifi network encryption to "no encryption"
  3. changing the wifi channels for both 2.4 & 5 ghz networks.
  4. chromecast factory reset.
  5. google home app. update. 
  6. changing the channel bandwidth.
  7. disable attack protection mode in the router settings.
  8. decreasing the security level to low.
  9. disabling IP filter.
  10. disabling FTP, TFTP, SIP, H323, RTSP, L2TP, IPSEC & PPTP in the DMZ/ALG router settings.
  11. changing wifi network name and password.
  12. install the router closer to the chromecast.

what is confusing me that the chrome cast working still working properly with any other router !!!

I am think currently to buy an new casting device but I am afraid that i have the same problem with the new device.

any recommendations?

best regards,

Ahmed Fayez

Jeran
Community Specialist
Community Specialist

Hey there ahmedfayez,

 

That is strange that your Chromecast is giving you this much trouble with your new router, there may be something interfering with the settings. What I would recommend you try it factory reset the Chromecast again, then follow these steps:

  • Make sure your router is within 10-15 feet of your Chromecast.

  • Enable: Multicast and Internet Group Management Protocol (IGMP)

  • Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy

  • Please note, each router and its settings are a bit different. Contact your router manufacturer for details.

  • If you’re using a BT Hub, turn off the Smart Setup feature in the router settings and reset the Chromecast. Check out Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5 for more details.
     

Still having trouble with setup? Next steps:
 

  • Please keep in mind that resetting or making changes to your router settings may have unintended consequences. If you have questions or concerns, please consult your router manufacturer or ISP before making any changes.

  • Check out the Chromecast Troubleshooter.

  • Or reply to this thread and answer the following questions:

    • Are you seeing any particular error message?

    • What’s your TV’s make and model?

    • What color is the LED light on your device? Is it solid or flashing?

Let me know if that helps out! 

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from ahmedfayez, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran