guest mode

[crdebolt]

I’ve got guest mode on, the guest’s device should say “nearby devices” and connect to the chromecast, but nearby devices never pops up on their device. 

[JenniferV]

Hi crdebolt,

Thanks for reaching out. If you want to cast to your host’s device, but the Cast button never shows up or “Nearby device” never shows up when you tap the Cast button, check that you’ve allowed Google to scan local networks. See the steps below:

1. On your Android phone or tablet, open the Settings app.
2. Tap Google > Device connections > Cast options > Guest mode.
3. Tap OK to allow Google to scan your network information and find nearby devices to cast to.
   • Note: Once Guest mode is turned on, it will be active for 2 hours, then automatically turn off.

Important: Not all iOS apps are currently supported with Guest mode. It's up to the iOS developer to implement Guest mode support into their app. If the customer is using an iOS 11 device and Guest mode is not working with a particular iOS app, it's likely the app developer hasn't implemented the functionality yet.

You can visit this support website article to learn more about Guest Mode feature.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Best,

Jennifer

[JenniferV]

Hello there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer