new chromecast 4 th gen with blue light

[Bertilo]

My new chromecast, 4 th gen, shows a blue light and my mobile can´t get in contact. What´s wrong?

[Jeran]

Hey there Bertilo,

I'm sorry to hear your Chromecast is running into some connection issues. Networking problems can be a pain, so I'd be happy to look into this. First, go ahead and match up your LED light to the one in this article, then let me know which one it is. Then, I would also follow the steps listed in this article, as this covers a lot of potential issues as well.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Juni]

Hi folks,

Thanks for the help Jeran.

Hi Bertilo, I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Dan

[Bertilo]

Hi! I can`t see the chromecast in google home and don`t now what I`m doing wrong.

[Dan_A]

Hey there,

Have you followed the steps provided above? Is this for a first time setup? Also, for confirmation, 4th Gen mean Chromecast with Google TV, right? The one with the voice remote?

Thanks,

Dan

[JenniferV]

Hello Bertilo,

It's us again. How's it going? Did you manage to get your Chromecast working? If you're still having trouble, please manually connect to the Chromecast SSID. Here's how: go to the phone’s Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

I appreciate your help here, Jeran, Juni, and Dan.

Best,

Jennifer

[JenniferV]

Hi Bertilo,

Just checking in to make sure that you've seen our response. Please let us know if you still need help as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer