not connected my router

[rashidalibhatti]

Not connected my cromcast my any device issue is Ap isolating 

 router completely my owner ship

[JenniferV]

Hi rashidalibhatti,

Thanks for posting and sorry for the late response. Let's sort this out.

Quick questions — what type of Chromecast device do you have? Is this an initial setup or working previously?

If you're getting that message, it means that your current WiFi network configuration is preventing the phone or tablet from communicating with the Chromecast device. Please disable the AP isolation in your router settings. If you do not know how to disable AP isolation, please refer to your router documentation or router manufacturer for assistance.​

Thanks,

Jennifer​​​​​​

[JenniferV]

Hey there,

How's it going? Still need our help?

Thanks,

Jennifer

[JenniferV]

Hi rashidalibhatti,

Just wanted to see if you still need help. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. 

Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer