"Available for specific video sites"

[mooglemaster415]

When trying to cast tab or screen, I get the error "Available for specific video sites" while my connected devices are greyed out. I have scoured the community board and every site that discusses this issue, but no solution has worked as of yet. My laptop (currently using to type this) is unable to cast, whereas my phone and second laptop are able to cast successfully. 

Please advise.

[JenniferV · Accepted solution]

Hello mooglemaster415,

Thanks for reaching out. Please try the steps listed below and let me know how it goes:

1. Ensure that Google Chrome is up-to-date.
2. Make sure that the Chromecast device is set up correctly.
3. Reboot your Chromecast, casting device and router/modem.
4. Check if there are any pending software updates on your casting device.
5. Check the antivirus of the computer. [Note: There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, call your antivirus provider].
6. Perform a Factory reset.

Thanks,

Jennifer

[JenniferV · Accepted solution]

Hello mooglemaster415,

Thanks for reaching out. Please try the steps listed below and let me know how it goes:

1. Ensure that Google Chrome is up-to-date.
2. Make sure that the Chromecast device is set up correctly.
3. Reboot your Chromecast, casting device and router/modem.
4. Check if there are any pending software updates on your casting device.
5. Check the antivirus of the computer. [Note: There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, call your antivirus provider].
6. Perform a Factory reset.

Thanks,

Jennifer

[mooglemaster415]

Hi Jennifer,

Thank you for your suggestions. I have tried all of those in the past per other community posts. Chrome and my casting device (personal laptop) are up to date, and the Chromecast is set up correctly since other devices are able to cast (my other laptop and phone are able to cast, whereas only my personal laptop is not able to cast). I checked the Windows Defender firewall and allowed all apps through the firewall. This device is still unable to cast. 

Please advise, thank you.
Caleb

[JenniferV]

Hi there,

Thanks for getting back to us. Could you please tell us the make and model and the OS version of your laptop? In the meantime, please check this support website article to see if your device meets the requirement to cast from Chrome.

Thanks,

Jennifer

[mooglemaster415]

Hi Jennifer,

I am using an HP Spectre x360 Convertible 15 with Intel Core i7-10510U and 16-gb RAM, along with Windows 11 Home, 64-bit OS.

I can confirm the device meets the requires to cast, especially since I have been previously able to cast from this device (until about a few months ago). Please advise and let me know if I have overlooked anything. 

Thank you,
Caleb

[JenniferV]

Hey mooglemaster415,

Thanks for the information. Could you please confirm if the issue is happening with all supported Chromecast-enabled sites such as YouTube and Netflix? Also, does your other laptop have the same OS version as the one that you're having issues with? Since the issue is isolated with a specific device, please try to reach out to your laptop's manufacturer and see if there are some settings that need to be checked or updated.
 

Keep me posted.

Thanks,

Jennifer

[mooglemaster415]

I can confirm this issue persists for other chromecast-enabled sites (youtube, disney+). Typically, there would be a cast button directly on the youtube video player on the site, but I do not see it anymore. Plus, the Cast button on the upper-right of the Chrome browser still displays the message "Available for specific video sites".

[JenniferV]

Hi there,

Thanks for the reply. Have you also tried checking this with your laptop's manufacturer for further help? If you haven't yet, please try that and let me know how it goes.

Regards,

Jennifer

[JenniferV]

Hello mooglemaster415,

It's me again. How's it going? Did you manage to get your device working?

Thanks,

Jennifer

[mooglemaster415]

Thank you for following up. My casting is still not working. I also have not been able to get a response from my laptop manufacturer yet. Do you have any further advice on what may help to resolve this: e.g. internal device manager setting changes, chrome flags to enable/disable, etc.?

[JenniferV · Accepted solution]

Hey there,

You're welcome. You may try to adjust the Chrome flags. Check the steps below:

1. On the Chrome browser address bar enter: chrome://flags/
2. Search for: "Connect to cast devices on all IP addresses". Change it from "default" to "enabled" and restart the browser. Try to cast and if the issue persists, take the next step.
3. Search for: "Load media router component extension". Change it from "default" to "enabled" and restart the browser.

If the issue persists, try this:

1. Check both Chromecast and PC date and time and synchronize it.
2. Reboot your laptop.
3. Uninstall and reinstall Google Chrome.
4. Download Chrome Canary.
5. Test.

Thanks,

Jennifer

[JenniferV]

Hi mooglemaster415,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hello there, 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer