09-15-2022 01:22 PM
So far google nest is a joke, had fiber installed to my house in Maui. Cannot choose between 2.4 and 5 . Puts all devices on 2.4 I only have 1 device a
09-15-2022 01:26 PM
Sorry a sensi thermostat. My charter you could choose gave you 2 different choices 2.4 and 5. I don't want to buy all nest products. Went through that with apple never again dumped all apple products. Pls simple help or I will return this, just got interrupted by nest for a survey. What a joke fu$$ you Google.
12-08-2022 11:25 AM
Hi Jonb,
Thanks for posting and sorry for the delay ― let's see what's going on.
The Google Wifi point(s) uses the same name for both the 2.4 GHz and 5 GHz band networks. This means that the Wi-Fi network uses both radio bands. But keep in mind: while both bands can be used, the personal devices (a smartphone, tablet, laptop, etc.) will connect to only one radio band at any given time. Nest Wifi, Google Wifi, or OnHub attempts to select the band that will deliver the best performance for your device. Currently there is no option to manually disable either of the bands or to connect to them separately.
Give these steps a whirl:
Let us know how it goes.
Best,
Mel
12-12-2022 09:40 AM
Hey Jonb,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Best,
Mel
12-13-2022 09:42 AM
Hi Jonb,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Mel