All Google WiFi speakers crackling

[Luke_ire]

I have 4 Google WiFi points, 1 mini, and 1 home hub. I have stopped using these for the mesh WiFi over a year ago as it has consistently depleted over time. But regardless of that, yesterday all speakers crackle when the assistant is speaking and only then.. music seems ok. I have reset all, both via the app and by unplugging and plugging back in individually.

[homerunny]

I use  nest mini and suddenly it crakles when assistant is speaking like you. I tested with youtube music premium, it worked well. I reset the device, it seems same. I think it is software  problem.

[Luke_ire]

Yes, I think software, if it was hardware it wouldn’t happen to all speakers at once.

[homerunny]

yup. and if it was hardware problem, music shouldn't work well. Buy the way, did you turn off the ultrasound sensing? And I also want to know your mini version. My version is 3.75.456944.

[Danicarvalho]

Estou tendo o mesmo problema com minhas Google nest mini 

[Hyunkim]

I have that problem since yesterday 

[AndersC]

Hi there,

Thank you for posting in the community. I understand you've been experiencing some inconveniences with your speakers. I'm happy to help.

To better understand your concern, please provide the following information:

• Are your devices connected to the same network?
• Have you recently made any changes to the network where your speakers are connected?
• Please confirm whether you have performed a factory reset on your devices as indicated in the article "Factory reset Google Nest or Home speakers or displays."

Please keep me posted.

Regards,

Anders

[Luke_ire]

Hi Andres,

Thank you for reaching out,

All speakers are connected to the same network

there has been no change to the network

i have factory reset them all and reconnected them to the network, and still crackling.

regards

luke

[AndersC]

Hi @Luke_ire,

Thank you for the update about the troubleshooting you've performed. Based on this information, please confirm whether you performed the following:

1. Confirm if the device constantly experiences the speaker quality inconvenience:
   • Command "Okay Google," then: "What time is it?" "What's the weather?" "Is it going to rain tomorrow?"
2. Check if the inconvenience occurs with a specific music service:
   • Confirm that a music service works when you command, "Okay Google, play music."
3. Remove the base of the speaker or display (if applicable):
   • Remove the base of the device and test if the poor audio quality is a result of a loose base cover.

Let me know how it goes.

Regards,

Anders