An issue in chromecast

[Jasim]

My chrome cast 2nd gen always orange light shows ,it cannot factory reset or reboot by long press. What I can do?

[JillG]

Hi,

The orange LED does indicate an issue with the Chromecast device. Be sure to use the supplied power adapter. Some things you can try:

Unplug your Chromecast from the wall and the TV then try the Chromecast in another tv if you can. If no other tv, try a different HDMI input on the tv if available.

You can also try to reboot your TV then plug the Chromecast back in and see if that helps.

[Azarco]

Hey Jasim,

Chiming in to check if the suggested steps provided by JillG help? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Alex

[Azarco]

Hey Jasim,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,

Alex

[Azarco]

Hey Jasim,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex