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Home Automation

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Help Center

For immediate help, visit the official Google Nest Help Center, where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Heatlink Not working

My heatlink is not connecting to the thermostat and has no lights on so unable to use the heating. I have run through the standard troubleshoot online with no luck.The thermostat is close to the unit, nothing is blocking the signal and plugged in so ...

Resolved! Nest floodlights not working

Hello, I had an electrician install and hard wire my Nest Cam with floodlight, The camera works but the floodlights don’t light up. Customer support told me to have an electrician check the wiring. Question: Is it possible for the floodlight wiring t...

RAC7 by Community Member
  • 313 Views
  • 1 replies
  • 0 kudos

Resolved! Hub 2 dawn simulator

Hello, I have 1 problem on my nest hub 2. I use the dawn simulator to wake up. For a while now the alarm works normally but the screen remains off during dawn, so I only hear the sound alarm and I have to swipe the screen to access the option to stop...

Gege407 by Community Member
  • 724 Views
  • 7 replies
  • 0 kudos

Chromecast Help

My Chromecast remote is stuck in pairing mode. I take the batteries out and have tried to "restart" it but it still won't come out of pairing mode. I've been using my Google TV remote on the app but for the past few days that remote isn't working. I ...

Bel56 by Community Member
  • 386 Views
  • 2 replies
  • 0 kudos

Nest Camera with Floodlights not working

Both the camera and floodlights are out of action. It was all working fine till the floodlights went offline. Wifi connection is not an issue. Did a factory reset, removed device from Google Home App and now can't get it to sync. The Nest app isn't h...

naz_nat19 by Community Member
  • 973 Views
  • 10 replies
  • 0 kudos

Google Nest Learning Thermostat

I'm unable to regulate the temperature on the Nest app. It's not showing any options. It also seems to be offline frequently. It's the Google Nest Learning Thermostat. It's new. Only had it 3 days. Tried troubleshooting it. Still not resolving issues...

Running routines - not all actions work but work manually

Case number 5653000038052I can put in 50 actions in a Google home routine but when the time comes to start the routine automatically it only turns on a portion of the actions but when I manually select the right arrow to turn on the routine it turns ...

Peterwwjd by Community Member
  • 268 Views
  • 1 replies
  • 0 kudos

Resolved! google home mini won’t connect

my google home mini won’t connect to my phone and it keeps stopping at this screen. i have rebooted the speaker and redownloaded the app. i also used other google accounts but each time i get this message. i’m getting really annoyed. the exact messag...

jammhvv by Community Member
  • 754 Views
  • 4 replies
  • 0 kudos
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