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Back yard camera

loumira
Community Member

Screenshot_20220819-183155_Video Editor.png

 do anyone know why and what ithis is happening to the camera???

7 REPLIES 7

Cathal_S
Gold Product Expert
Gold Product Expert

Hi loumira,

Are you using the camera through a window?

 

 

Regards,
Cathal

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help here, Cathal_S.

 

loumira, are you pertaining to the glare and reflections during night vision? If yes, then this issue is caused by reflections of the IR LEDs (used for Night Vision) from a nearby surface. We suggest you to change the positioning of the Nest Camera to ensure the entire front of the camera is unobstructed. You can also move the Nest Camera to another room or area and try using the Zoom and Enhance option to exclude the reflection from the camera's field of view. 

 

For more info, please check this support website article

 

Thanks,

Jennifer

loumira
Community Member

hi thank for your response. But I am not . My camera is in open air.

JenniferV
Community Specialist
Community Specialist

Hello loumira,

 

Yikes! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?


Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

We haven't received your form. Were you able to fill it out?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi loumira,

 

It's me again. How's it going? Do you still need help?

 

Thanks,

Jennifer

aatienza
Community Specialist
Community Specialist

Hey loumira,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

I appreciate the help, Jennifer.

 

Thanks,

Archie