Back yard camera

[loumira]

 do anyone know why and what ithis is happening to the camera???

[Cathal_S]

Hi loumira,

Are you using the camera through a window?

[JenniferV]

Hi folks,

Thanks for the help here, Cathal_S.

loumira, are you pertaining to the glare and reflections during night vision? If yes, then this issue is caused by reflections of the IR LEDs (used for Night Vision) from a nearby surface. We suggest you to change the positioning of the Nest Camera to ensure the entire front of the camera is unobstructed. You can also move the Nest Camera to another room or area and try using the Zoom and Enhance option to exclude the reflection from the camera's field of view. 

For more info, please check this support website article. 

Thanks,

Jennifer

[loumira]

hi thank for your response. But I am not . My camera is in open air.

[JenniferV]

Hello loumira,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

[JenniferV]

Hey there,

We haven't received your form. Were you able to fill it out?

Regards,

Jennifer

[JenniferV]

Hi loumira,

It's me again. How's it going? Do you still need help?

Thanks,

Jennifer

[aatienza]

Hey loumira,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

I appreciate the help, Jennifer.

Thanks,

Archie