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Can’t addd Nest Cam with Floodlight

Wmsgroup
Community Member

I can’t seem to add the Camera with floodlight to my existing Google Home account. I have several other cameras and thermostats here. Never had an issue. I made sure my app is up to date. Tried Resetting the camera and still no luck. Finally had to create a new home in the app and now the device added just fine. Trouble is, I have Nest Aware subscription but by having this camera in a “new home”, I can’t apply the subscription to this camera. Not to mention the inconvenience of having the camera views on separate screens. Anyone have any ideas???

1 ACCEPTED SOLUTION

Brad
Community Specialist
Community Specialist

@Wmsgroup

 

I would honestly suggest reaching out to Support and see if they can troubleshoot the issue further.

 

Best regards,

Brad

View solution in original post

12 REPLIES 12

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

Wmsgroup
Community Member

Thanks. Camera and light added fine when I created a new “home”. Couldn’t add it to my existing home though, so I’m unable to take advantage of my Nest Aware subscription. Would buy a second one, but not willing to if I still can’t add to the existing home. Any ideas?

Wmsgroup
Community Member

I still need your help if you can. 

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

 

Best Regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. 

 

Best Regards,

Brad

Wmsgroup
Community Member

Thanks. Camera and light added fine when I created a new “home”. Couldn’t add it to my existing home though, so I’m unable to take advantage of my Nest Aware subscription. Would buy a second one, but not willing to if I still can’t add to the existing home. Any ideas?

Brad
Community Specialist
Community Specialist

@Wmsgroup

 

I would honestly suggest reaching out to Support and see if they can troubleshoot the issue further.

 

Best regards,

Brad

Wmsgroup
Community Member

Ok. Thx.

aatienza
Community Specialist
Community Specialist

Hey Wmsgroup,

 

Appreciate the help, Brad. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Wmsgroup,

 

How's it going? Were you able to reached out our support team? Keep us posted.

 

Thanks,

Archie

tmcmonigle
Community Member

I'm having the exact same problem with the exact same equipment, except mine is on Androis instead of iOS. Have there been any solutions? This seems to be a common occurrence with these cameras. I'm seriously having buyers remorse and am considering sending them back to Google. I bought two, and neither will connect to my existing Home.

The "Community Specialists" (hah!) keep marking these threads "Solved" when there's obviously been no solution.

Brad
Community Specialist
Community Specialist

@tmcmongle

 

These forums are not here for direct assistance from a Google rep, these are Nest Community forums. If you want direct assistance, reach out to Support. I would 100% suggest you do so. Have a great day.

 

Best regards,

Brad