Can't set up Nest Hub Max Camera

[RodrigoEscandon]

I just bought my nest hub max, and installed in Ecuador (South America) but I can't set up the camera.

It keeps saying that "something went wrong.. please try again later" when I try to follow the set up steps in the Google home app for creating the nest network.

[Juni]

Hi RodrigoEscandon,
 

Thanks for posting here in the Google Nest Community.

I know how it feels when something isn’t working as it should, let’s get this resolved. A few things: Do you have other Nest products in your Google Home app? If so, are they still in use? 

Try to remove your Google Nest Hub Max in your Google Home app and set it up again. Check the steps below. 

Remove the device from the old Home.

1. Open the Google Home app .
2. Tap the device  Settings  > Unlink or Remove device > Unlink or Remove.
3. Perform a factory reset on Nest Hub Max. To do this, hold the volume up and volume down buttons for 10 seconds.

Let me know how it goes.

Best,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hi RodrigoEscandon, 

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni