Cant cast fox after the latest app update

[Sporter2]

I need help with casting my fox to chromecast from my mobile android device.

Since I updated foxtel go 2 days ago I can't get my tv to play fox.

After connecting and hitting cast on my foxtel app from my phone, my tv comes up with the foxtel screen and the words ready to cast. Once I select a program from my phone to watch, the program only displays on my phone and the foxtel ready to cast is all I get on the tv.

Any help please.

[JenniferV]

Hi Sporter2,

Thanks for reaching out and I'm sorry to hear that you're having an issue casting using your Chromecast. Let's sort this out.

A few questions: what type of Chromecast device do you have? What's the make and model of the phone you're using for casting? Is this only happening when casting from Foxtel app or across all apps? Please reinstall the Foxtel app and reboot your mobile phone and Chromecast device. Rebooting your router and resetting your Chromecast might also help.

Note: If the issue is isolated when using the Foxtel app, please reach out to the app developer for additional help.

Thanks,

Jennifer

[Sporter2]

I need help with casting my fox to chromecast from my mobile android device.

Since I updated foxtel go 2 days ago I can't get my tv to play fox.

After connecting and hitting cast on my foxtel app from my phone, my tv comes up with the foxtel screen and the words ready to cast. Once I select a program from my phone to watch, the program only displays on my phone and the foxtel ready to cast is all I get on the tv.

Any help please.

 

 

[JenniferV]

Hi Sporter2,

Thanks for reaching out. It looks like you've posted your concern twice. I will be happy to work with you on the other thread that you've posted. Let's continue from there. Also, I'll merge this thread to the other one and this will be automatically locked once merged.

Thanks,

Jennifer

[lilmiss89]

Did you fix the issue? I am having the same problem 

[Azarco]

Hey lilmiss89,

Have you tried the suggested steps above? Also, if it's only happening to a particular app, try coordinating with their support team for additional help.

Best,

Alex

[Azarco]

Hey folks,

We wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

[Azarco]

Hey all,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Regards,

Alex