Casting to home group

[ajvt1001]

Good morning,

When casting youtube to my Home group, Chromecast 4k + Nest mini it just freezez on the youtube logo screen.

When casting only to Chromecast or only to Nest Mini it works perfectly but when casting to both it seems to stay on the logo.

Help would be much appreciated.

Kind Regards

AJ

[Juni]

Hi ajvt1001,
 

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. A few things: when you cast to your Home group and you experience the freeze on the YouTube logo screen, does the Nest Mini play the music? Have you tried casting another music service to isolate the issue? How about if you play music via voice command?

You can do a sequential reboot. First, unplug your Nest Mini and Chromecast for 30 seconds, then do the same thing on your Wi-Fi router to refresh both devices and your Wi-Fi signal.

Let me know how it goes.

Thanks,

Juni

[Azarco]

Hello there,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.

Regards,

Alex

[ajvt1001]

Hey Alex,

I just replied to the original reply.

Thank you.

[Azarco]

Hey ajvt1001,

Thanks for that additional information. Have you tried reinstalling your Google Home app? Could you try creating a new speaker group to see if you'll get the same result?

Regards,

Alex

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Alex and Juni.

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[ajvt1001]

Hey Juni, 

When casting via voice or Youtube music to home group it just freezez, when casting directly to chromecast only it works (it does not play any music on the nest mini). Strange thing when casting from the youtube app (not the music app) the home group does not show up.

Thank you for the reply