Chromecast and PC

[Johini]

in the cast options there is no "cast desktop". What can i do to fix this issue? thanks

[Azarco]

Hey Johini,

A quick question: when did it start happening? Also, what Chromecast device do you have?

Give these steps a try:

• Ensure that the browser used is Google Chrome and that it’s up-to-date.
• Check that the Chromecast device is set up correctly.
• Check if other devices can cast successfully (Example: phones, tablets, computers).
• Reboot the Chromecast.
• Reboot the casting device.
• Reboot the router.
• Check the antivirus of the computer.
• Perform a Factory reset.

Hope these steps help.

Thanks,

Alex

[Azarco]

Hey Johini,

Checking back in to see if the troubleshooting steps shared help? Let us know by updating this thread and the community will be happy to lend a hand.

Best,

Alex

[Azarco]

Hey Johini,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex