Chromecast remote disconnecting

[iSeb489]

So I bought my Chromecast about a month ago and everything seemed to be working fine but a few days ago I've encountered an issues with the remote that keeps persisting. Whenever my TV goes into ambient mode my remote disconnects and will not reconnect no matter what I do (I've tried resetting it, replacing batteries, reconnecting using my phone as a remote or pressing the button on the Chromecast itself, ECT.) the ONLY way I can get it to reconnect is to have my Chromecast forget it then pull the plug on it and start it back up and reconnecting it using my phone. I don't really know what else to do I've tried pretty much everything.

[cifuentesj]

Hi @iSeb489,

Thanks for reaching out and providing detailed information. I understand that you're encountering some issues with your remote disconnecting from your Google Chromecast, and I appreciate the troubleshooting steps you've already taken. I'm here to help you find a solution together.

To assist you with the best solution, I would like to get a bit more information:

• Have you experienced any power outages in your area?
• Were there any recent changes to your environment, such as a change in Wi-Fi network or relocation of the device?
• What is the status of the LED lights on your remote control?

Thank you for your attention; let me know how it goes.

Best regards.

Jeremy.