Google Nest Wifi - 3 Pack

[Kryann]

The router is connected but the 2 Wifi points cannot be found.

5G TPG Internet.

Issue happened after moving house.

Factory reset has been done. Home app has been uninstalled and reinstalled. The issue is still occurring.

Location is Australia.

[cifuentesj]

Hi @Kryann,

Thanks for reaching out and providing detailed information. I understand that you're trying to set up your Google Nest Wifi points in the Google Home app but can not be found, and I appreciate the troubleshooting steps you've already taken. I'm here to help you find a solution together.

To assist you with the best solution, I would like to get a bit more information:

• What's the light color on the unit?
• What type of device was used to set up the network?
• Is the Ethernet cable from the modem plugged into the terminal port on the WiFi device?
• Are there any changes to your internet plan?
• Are you using a VPN?
• Could you please describe the steps you followed to perform a factory data reset?

Thank you for your attention.

Best regards,

Jeremy.