Devices in wrong home responding to commands

[Guags99]

I have had Google home set up at two different addresses as different homes on my account. These have been set up for years. Within the last few weeks when I ask either my Google home devices or even my phone via Google Assistant to turn on or off lights in rooms that have the same name in both addresses it will now control the devices at the wrong address.   The Google home device, and the lights or other devices that I'm controlling are all within the same home. However it is now controlling the ones in my other home on my account. I have seen other post that sounds similar, however I do not see any solutions that seem of any value.

I have gone as far as renaming one of the rooms in my house to a different name so that I can control those lights by using the new room name. However this is frustrating for the other members of my home as they now have to use a name that is not what they are used to calling the room. I would appreciate any ideas that others may have that have already experienced the same issue.  I am using the labs public preview of Google home on my phone, but I do not know if that has an impact on how my home speakers work.

[Gap]

I have the same problem. PLEASE let me know if you find a solution .

[Juni]

Hi folks,

Thanks for reaching out. Try to relink the lights on both home structures and observe if it makes a difference. Also, could you please provide the Google Home app version installed on your phone?

I look forward to your response.

Best,

Juni

[jasonkrebs]

I have the exact same problem that started at the exact same time. 3 months and many emails and phone call support techs later, Google is yet to give me a solution. And yes, I've unlinked and re-linked everything.

[Guags99]

I ended up renaming the houses, and that eventually worked.  I even went back and renamed them back to their original names later, and they are still working.  Hope this helps.

[nickerzb]

This is honestly so infuriating.  Google constantly targets the wrong home for me.  I should have the ability to exclude a home from being connected to Google Assistant.

[Bimmerfreak24]

I have found the solution for everyone's issue with multiple houses on one Google account.

1. Start by opening the Google Home app

2. IMPORTANT: Select the house you don't want Google Assistant to work in.

3. Tap on "Settings"

4. Tap on "Google Assistant"

5. Tap on "personal results"

6. Scroll down and tap on "Remove personal results from this home."

NOTE: Once you back out to the home screen the app will immediately ask you to set up personal results, Make sure you decline this and go back to your primary residence in the app.

Congratulations you can now use Google Assistant in two different homes on the same Google account without them fighting each other.

[cawauk]

Started happening to me today.

Standing in the living room, just arrived home, said "Hey Google, turn on the living room lights". I think the Sony earbuds I was wearing picked up the request first before Google Nest Audio which was 1m away from me. No change in lights.

Took the earbuds out of my ears, covered them, repeated the command in direct line of sight of Google Nest Audio: "Hey Google turn on the living room lights". It chimed, indicating the command was understood and lights turned on, but they didn't. Tried a third time, frustrated with a little more forceful tone: "Hey Google, turn on the lights!". Finally, the lights turned on.

Checked the Google Home app and realised it turned on lights in my mother's home abroad. Mother does not use Google, so no option to deselect "personal results" from this home as per recommendations in the post above.

My mother's home is all Alexa. Devices are setup through the Smart Life app, where I've been assigned as "Administrator" (not "Home Owner"). Because of this, all devices and lights in this home abroad show up in Google Home app. I created a second home in Google's app so that those devices could be hidden away from view, otherwise they appear in my home under a section "Devices linked to you".

My only option right now is to remove myself from the Smart Life home my mother invited me to, so that those devices don't show up in Google. But this hardly addresses the issue that Google's Nest Audio speaker, in my living room, with me standing right next to it, responds to "turn on living room lights" by turning on lights in another country.

Way to go Google!

[Bimmerfreak24]

From what I'm understanding based on your post. Alexa is connected to Smart Life in which you have Smart Life connected to your Google home account. Google is detecting these devices via the app connection, and is trying to insert these lights into your household.

I would try throwing those lights into a separate house in the Google Home app and then disconnecting your personal results from that household. (But it also kind of sounds like you did.) You can take it one step further and put those lights into a "room" that is not "living room" for example Make a custom room called "Mother". Next time you say a Hey Google turn on living room lights It should no longer be confused on which one your talking about.

[jasonkrebs]

I took the incredibly low tech route to fixing this: I renamed my other property room from "Kitchen" to "Mess"

That worked.

The whole thing is ridiculous.

[Guags99]

As I reported last year, I had this issue and eventually resolved it by renaming my home.  Then shortly renamed it back and all was working again as expected.  At least I think that was what I did.

[Bimmerfreak24]

Come to think of it I also renamed the room "outside" to something else. And when I asked Google to turn the outside lights off (with the room no longer existing in my house) I found out that the command worked for two lights at the wrong house. Which is how I figured out why Google was having this error in the first place.

I changed the name back to "outside" and then promptly disabled personal results from their house.

So it may actually be a combination of what I did on top of that I'll add that to the solution that I posted above.