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Does Google monitor feedback submitted to /r/GoogleHome on reddit?

111001010101111
Community Member

There are categories on /r/GoogleHome for bugs and people asking for help. 

  1. Kit (from Google) has an account on /r/GoogleHome. But does Google monitor /r/GoogleHome on an ongoing basis and are the issues people raised recorded by the Google team? Please confirm.
  2. If they don't monitor it, why not?
  3. Should users share all feedback in this forum instead?
  4. Is there anywhere else that Google monitors user feedback?
3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi there,

 

Thanks for posting here in the Google Nest Community and sorry for the late response.
 

Good question, let me help you. Yes /r/GoogleHome is still monitored by their own support group. Users can post their concerns here and we are glad to help. Here is a link on where you can submit feedback too.

 

Hope this helps.
 

Thanks,

Juni

Azarco
Community Specialist
Community Specialist

Hello there,

 

We hope we're able to answer your questions. Let us know by updating this thread and the Community will be happy to lend a hand.


Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey 111001010101111,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.


Regards,

Alex