EWPE app and Google home

[Furiousmind]

Google home says the device is offline. Google home reports the device offline but the EWPE smart app controls it without a problem. No matter what i do it doesnt work. It keeps saying check if it works with the app. 😞

[watwat765]

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[Juni]

Hi folks,

Furiousmind, thanks for reaching out. A few questions: what Nest speaker do you own? When did the issue begin? Were there any recent changes made before it started? What steps have you taken so far?

watwat765, this channel is for troubleshooting Google Nest devices. If you need help with your Google Home or Nest devices, please do not hesitate to reply.

Regards,

Juni

[Furiousmind]

Hello!

I have Google Nest hub (2nd gen). I have an Inventor Nemesis pro Ac. I add it according to the manual to the EWPE Smart app. Then it is able to be used through that application which sees it as online. This application is partnered with google. So it is possible to add the devices that are working there to be used through it by linking the program. However even though the device is online in the app, google assistant says it is offline and that i should check if it is online on the app. Which it is. And it just wont take any command. So i just have to use the app instead. 😞 and it doesnt work.

[Juni]

Hi Furiousmind,

Understood. You can relink EWPE to Google Home app and observe if it will make a difference.

Keep me posted.

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni