Eufy Lights one showing offline and Google Home

[pacuk01]

Hi.

I am not sure what I should list this under as ther is nothing mentioned in the drop down list about lighting products or anything remotely similar.

I have two Eufy lights in one room and they have been working fine for many years now with a few initial problems. Then a coiuple of days ago one statrting not responding in Google Home and shows Offline the other is fine. I can control them both from the Eufy app. Nothing has been added to my home in ages so no chages have occurred

My first issue was to actually try and remove them from within Google Home. I looked up many web pages on how it should be done by clicking on the name in the app..well this didnt work.. so I gave up with that idea.

I uninstalled EUFY APP, I also tried unlinking it. I reinstalled the two lights with new names, Linked the account again allocated the devices a room in Google Home. One device still comes up with Offline.

I have restarted the router and got no joy there, so I am at a loss why it should suddenly stop working with Google Home yet still can be controlled with Eufy App.

I have no idea what else to try.

[Toka]

Exact same thing started happening to my eufy light in the last 2 weeks!

Years of working no issues and then Google thinks it's offline. I was able to get it back for a couple days by connecting via the eufy app but then Google lost connection again.

[-PG-]

Me too.

[-TD]

And me as well

[pacuk01]

I have also emailed Eufy Support too.

[pacuk01]

Well I had an email back from Eufy yesterday saying that they are looking into it, and today they have come back on line again. So they might have solved the problem, but will have to wait and see.

[pacuk01]

I have now had a reply from Eufy Support saying that they have correct a fault at their end basically.

"

Dear pacuk01,

I hope this message finds you well.
 
We are reaching out to inform you that the backend issues affecting the interaction with voice assistants and the saving of schedules for your smart bulb have been resolved by our technical team.
 
To ensure that your devices are functioning correctly, we kindly ask you to confirm if the connectivity and scheduling features have been restored on your end.
 
If you find that the issue persists, please try manually toggling the physical switch of the device to trigger a reconnection. This simple step can often help re-establish communication with your smart devices.
 
Should the problem continue after this attempt, we would appreciate it if you could provide us with your account details so that our backend team can investigate further. Additionally, if it is possible to capture a video demonstrating the issue, we highly recommend doing so, as it will greatly assist us in diagnosing the problem more effectively.
 
Please feel free to reach out to us with any further information or if you require assistance with the above steps. Your satisfaction is our top priority, and we are committed to ensuring that your smart devices are fully operational.
 
Thank you for your cooperation and understanding."

[-TD]

Thanks for reporting back in.  My lights started working with google assistant yesterday so all is good!  

[Alex_S]

Hi everyone,

Continue to monitor the behavior of your Eufy devices on Google Home. Let us know how it goes.

Thanks for keeping us posted, pacuk01!

I’m glad to hear that your smart lights are working again, -TD. Let me know if I can help you with anything else.

Regards,
Alex

[-PG-]

My lights are working again too.  Thanks for reporting this and updating!

[Alex_S]

Hey -PG-,

Yay! Thanks for the update. If there's anything else you need, just let me know.

Kind regards,
Alex