10-19-2021 03:21 AM - edited 10-19-2021 03:23 AM
We are continually rebooting the Nest Audio and Nest Minis that are in the same room as our "works with Google" Cync bulbs and plugs. This fix only holds for a few hours before the lights stop responding again. The last straw was this morning: sun is still down and none of the lights will turn on in the living room. Very frustrating and disappointing. Any help appreciated.
10-25-2021 11:10 AM
Just wanted to hop in here to see if we still needed help on this. I have sent this information over to our engineering team and they ask that you provide them feedback through the Google Home app to them. They suggest including the keywords, "#Lights" along with the name brand of the lights and a short description of what you're encountering.
10-28-2021 08:07 AM
Yes, we continue to experience this problem.
10-28-2021 11:29 AM
I understand you're still having this issue and I strongly suggest that you provide feedback as stated above as our engineering team will be reviewing those and investigating the issue.
I appreciate your patience on this.
11-02-2021 12:48 PM
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
10-29-2021 10:55 AM
I'm certain the problem is with Cync and not with Google. I installed Kasa plugs/switches, using regular bulbs and have never had a problem since. I'll never go back to CbyGE (Cync), they've got issues.