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Goggle mini keeps restarting during setup

Shawnlw
Community Member

Good day.  

 

My home mini keeps restarting during setup up. When it ask if you here the beep.   I didn't have this issue with any of the others just this one

 

I have factory reset. Power my phone.  

 

Thank in advance 

1 REPLY 1

Alex_S
Community Specialist
Community Specialist

Hi Shawnlw,
 

I’m sorry to hear about the trouble you’re experiencing during the setup. Let’s further look into it. A few questions: are you still using the official power cord that came with your Google Home Mini? Is it plugged into a wall outlet or surge protector? Have you tried to plug it into a different wall outlet? Do you have another Google Home Mini device? If yes, have you tried using its power cord to isolate the issue with the power?

 

I’ll look forward to your response.


Regards,
Alex