Google Alarm Routines Doesn't Show Home Devices

[DonnieE]

When setting up routines using Google Clock (alarms), I can't select my home devices.  The option is there, but the page is blank.  How do I correct this?

[Juni]

Hi DonnieE,

Thanks for posting here in the Google Nest Community.
 

I know how it feels when something isn’t working as it should, let’s get this resolved. A few things: What is the make and model of the mobile phone that you are using for your Google Home app? Was this working before? Which Nest speakers? What steps have you tried so far?

You can reboot your Nest speaker, mobile phone and WiFi router to refresh the devices and WiFi signal. If that did not work, uninstall and reinstall the Google Home app, then set up your routine again. 

Let me know how it goes.

Thanks,

Juni

[DonnieE]

Hi Juni.  

I am currently using a Samsung Galaxy Z Fold4, and it was working before.  And, just to clarify, it's not the speakers but any device that should be listed under Adjust Home Devices when setting up routines in the Alarm portion of the Google Clock app.  I have a Nest Thermostat, several Lutron light switches, and outlet controls that do not appear.  In fact, nothing appears under that selection.  I can provide screen shots 8f that helps.  

Thanks

[Rubans]

I'm having the same issue with a Samsung S10e.

[Rubans]

I found a workaround. I choose the action in the "Suggested actions" at the bottom of the page, this way it works. If I use the "Add action" button, it doesn't work.

[Juni]

HI folks,

@Rubans, thanks for the sharing this.

@DonnieE, thanks for the response. Have you tried the step provided by Rubans? If that did not work, could you send us a screenshot showing it? Below are the steps on how to upload a photo or video:

1. Start a new post.
2. Click Insert Image.
3. Choose an image source location.
4. Follow the on-screen instructions

Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

Thanks,

Juni

[DonnieE]

Hi Juni,

I did try what Rubans suggested and that seems to be a good workaround.  I'd still like for the actual setting to work though as those options my not always appear in the suggested.  

I did try to attach a screen shot to the original post, but did not see the option.  

[Juni]

Hi there,

Thanks for the response. When you reply to the topic there should be an option at the top middle oprtion of the screen to attach the photo. 

Looking forward for your response.

Thanks,

Juni

[Azarco]

Hello DonnieE,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Best,

Alex

[Azarco]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,

Alex

[DonnieE]

Hi.  I'm sorry.  Been a bit busy.  I am still having the same issue.  

[Azarco]

Hey DonnieE,

Thanks for getting back to us. If you can send us a photo of your Google Home app, that would help us to get a better view of your settings.

Best,

Alex

[DonnieE]

Ok.  Can do.  

 

[Juni]

Hi there,

Thanks for the image. You can clear the cache and storage of the Google Home app on your phone, then observe if this will make a difference. If that did not fix it you can uninstall and reinstall your Google Home app.

Let me know how it goes.

Best,

Juni

[DonnieE]

Would I clear the cache for the Google hoke app or the Alarm?  I can still use this feature when creating a routine in in home, just not when doing so through the Google clock/ alarm app

[Juni]

Hi DonnieE,

Thanks for the response and I'm sorry for the confusion. I meant to clear the cache on the Google Home app from your phone’s app settings. Also, when you say "Google clock/ alarm app" do you mean the Google Home app? If not, can you send a screenshot of this app's main interface?

Keep me posted.

Thanks,

Juni

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Rubans]

Hello guys

The App is Google Clock, which allows you to set up a home routine with an alarm on your cellphone. Screenshots below.

[DonnieE]

Thank you Rubans.  I was having issues attaching screen shots to the existing thread.  

[Juni]

Hi Donnie,

Thanks for the response. Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.
 

Thanks,

Juni

[Juni]

Hi there, 

Thanks for the response. Since this is an issue specific to Google Clock app It is best to report this to our Apps support team as we specialized in Google Nest products. If you have Google Nest devices and would like assistance about it, let us know by creating a new thread, otherwise I'll be locking this thread after 24 hours. 

Regards,

Juni

[DonnieE]

@Juni,

Below is the screen shot you asked for from the original post.  

ORIGINAL POST:

"When setting up routines using Google Clock (alarms), I can't select my home devices.  The option is there, but the page is blank.  How do I correct this?"

And thank you again @Rubans for the workaround. 

[Juni]

Hi DonnieE,

Thanks for reaching out. Seems like we have a similar thread. Since this is the same discussion, we'll move this conversation to the main thread and we'll continue to update it as soon as we have some news to share.

Thanks,

Juni