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Google Home Link Govee Home doesn't have Any Reaction

iot_developer
Community Member

When My customer through Google Home to link Govee Home, after providing credentials then ‘show linking your Govee Home account’, but don't have any reaction after that, I try to find my auth log, doesn't have an error log message, but so I don't have an idea to solve this problem.

I find it like this case.picture-3.png

Have solve this problem of the case?

6 REPLIES 6

Juni
Community Specialist
Community Specialist

Hi iot_developer,

 

Thanks for posting here in the Google Nest Community.

 

I know how it feels when something isn’t working as it should, so let’s get this resolved. A few things: Is this the first time that Govee is being linked to Google Home app? Do they have other third party devices linked in the Google Home app? If so, are they working fine? 

 

You can unlink and relink Govee then observe if this will resolve the issue. Check the steps below. 
 

Unlink

  1. Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
  2. Open the Google Home app .
  3. Tap account (the customer’s initial or their profile picture).
  4. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon and thenchoose another account or Add another account .
  5. Select Assistant Settings and then Home Control.
  6. Under Linked services, tap the home automation partner and then Unlink account and then Unlink.

Relink

  1.  
    Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
  2. Open the Google Home app .
  3. Tap account (the customer’s initial or their profile picture).
  4. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon and then choose another account or Add another account .
  5. Select Assistant Settings and then Home Control.
  6. Tap the Search box, type the name of the Home Automation partner then link the account.
    Note: If the home automation account is listed under Linked Services, tap “Reconnect account” then follow the on-screen instructions.

Keep me posted.

 

Thanks,

Juni

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Best,

Dan

iot_developer
Community Member

Q: Is this the first time that Govee is being linked to Google Home app?Do they have other third party devices linked in the Google Home app? If so, are they working fine? 

A: Not the first time, the customer have other third party devices linked in the Google Home app, and working fine maybe, because the customer doesn't said about it.

This customer hasn't responded yet. Right now, I'm just asking him to close the account for enhancements. If it doesn't work, I'll ask him to try it the way above. If there is any progress, I will reply here. Thank you.

Dan_A
Community Specialist
Community Specialist

Hi iot_developer,

 

Checking back! Has the customer responded? How was it? Is Govee already linked to the Google Home app and working?

 

We'll be waiting for your response.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Azarco
Community Specialist
Community Specialist

Hello iot_developer,

 

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity. 


Thanks,

Alex