12-04-2022 10:56 PM
When My customer through Google Home to link Govee Home, after providing credentials then ‘show linking your Govee Home account’, but don't have any reaction after that, I try to find my auth log, doesn't have an error log message, but so I don't have an idea to solve this problem.
I find it like this case.
Have solve this problem of the case?
12-08-2022 02:28 PM
Hi iot_developer,
Thanks for posting here in the Google Nest Community.
I know how it feels when something isn’t working as it should, so let’s get this resolved. A few things: Is this the first time that Govee is being linked to Google Home app? Do they have other third party devices linked in the Google Home app? If so, are they working fine?
You can unlink and relink Govee then observe if this will resolve the issue. Check the steps below.
Unlink
Relink
Keep me posted.
Thanks,
Juni
12-11-2022 04:45 PM
Hey there,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Best,
Dan
12-11-2022 11:41 PM
Q: Is this the first time that Govee is being linked to Google Home app?Do they have other third party devices linked in the Google Home app? If so, are they working fine?
A: Not the first time, the customer have other third party devices linked in the Google Home app, and working fine maybe, because the customer doesn't said about it.
This customer hasn't responded yet. Right now, I'm just asking him to close the account for enhancements. If it doesn't work, I'll ask him to try it the way above. If there is any progress, I will reply here. Thank you.
12-19-2022 05:46 PM
Hi iot_developer,
Checking back! Has the customer responded? How was it? Is Govee already linked to the Google Home app and working?
We'll be waiting for your response.
Best,
Dan
12-22-2022 05:53 PM
Hey there,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Regards,
Dan
12-25-2022 08:23 AM
Hello iot_developer,
We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.
Thanks,
Alex