Google Nest Can't changes photo frame

[acbh]

I am having an issue with 7 Google Nest devices. The problem is that they cannot display photos from Google Photos and can only show photos from the Art Gallery.

Here are the things I have already tried:
1. Reset the Google Nest.
2. Changed the email account.
3. Created a new album in Google Photos.
4. Unchecked the photos in the Art Gallery.
5. Resized the photos.

This issue likely occurred after the voice assistant update to use Gemini AI.

Perhaps some of you have experienced this and managed to fix it. If so, please share how to resolve this problem.

Thank you.

[Derickf]

Hi @acbh,

Thank you for posting in the community. I'm sorry to hear that you are having trouble with 7 Google Nest devices because they cannot display photos from Google Photos and only show the photos from the Art Gallery. I appreciate the troubleshooting steps you have tried. I'm happy to assist.

To gather the necessary information, please answer the following questions:

• Could you please list the devices that are having this issue?

I'll be waiting for your reply.

Best regards.

Derick.

[acbh]

Hi Derickf,

Below is the list of Google Nest Hub devices and their serial numbers that are experiencing the Google Photos issue:

Google Nest Hub Room 210 (Gen 1): 
Google Nest Hub Room 216 (Gen 1): 
Google Nest Hub Room 319 (Gen 1): 
Google Nest Hub Room 508 (Gen 1): 
Google Nest Hub Room 616 (Gen 1): 
Google Nest Hub Room 617 (Gen 1): 
Google Nest Hub Room 712 (Gen 1): 
Google Nest Hub Room 719 (Gen 1): 
Google Nest Hub Room 811 (Gen 1): 
Google Nest Hub Room 812 (Gen 1): 
Google Nest Hub Room 819 (Gen 1): 

Best regards.
acbh.

[sicsacol]

Hi @acbh,

Thanks for your response and for sharing that information. It's really helpful. Since you've already tried some troubleshooting steps, let's go over the settings in the Google Home app and the Google Photos app to make sure everything is aligned:

• Open the Google Home app
• Select the device from Home View
• Select your Nest display.
• At the top right, tap Settings > Photo frame. Choose the preferred photo source: Google Photos.
  

If, after checking the settings in the Google Home app, you verify that Google Photos is enabled, please follow these steps to check the settings in the Google Photos app:

• Make sure your mobile device is connected to the same Wi-Fi or linked to the same Google Account as your Nest Display.
• Open the Google Photos app.
• Tap Photos settings > Apps & devices > Photo Frames.
• Tap the Nest display where the album should appear.
• Verify that the selected albums match those set in the Google Home app.

Please keep me updated on how it goes after checking these settings.

Regards,
Jonathan 

[acbh]

Hi @sicsacol,

We have already taken that step, but it still hasn't worked.

[ABHCC01]

Hi @sicsacol 

I'm experiencing the exact same issue regarding Google Photo album previews in the Google Home app. I suspect that the problem started after I upgraded to the latest version of the Google Home application, and it seems the 'curation photo' feature is preventing the album previews from displaying correctly.

[sicsacol]

Hi all, 

Thanks for your responses and for sharing the results of the steps you've taken. Since you've already reset your Nest Display, let's move on to a factory reset. I know that you have multiple Nest Displays experiencing the same Photo Frame issue. As a suggestion, please factory reset just one Nest Display first to check if the issue persists. Please check out the following article to know how to factory reset Google Nest or Home speakers or displays.

Please let me know the results of this step. 

Cheers,
Jonathan

[acbh]

Hi, @sicsacol, 

I have already done a factory reset and even changed the email. But it still didn't work.

Steps I have taken:

1. Ensured that both the Google Home app and Google Photos app are set to the same album.

2. Performed a factory reset.

3. Created and used a new album.

4. Avoided selecting photos from the "Art Gallery".

5. Resized the photos to make them smaller.

6. For "Personal photo curation," I have selected "Live album only".

FYI, this issue has occurred at 3 hotels simultaneously.

Regards,
ACBH

[sicsacol]

Hi @acbh,

Thanks for your update and for the list of the troubleshooting steps you've already tried. I appreciate your cooperation. To better assist you, I have some questions for you:

• What is your Nest Display's firmware version? Please visit the following article to learn how to find your device's firmware version.
• Are you running the latest version of the Google Home app?

Please let me know the answer to these questions.

Regards,
Jonathan

[beruk]

is this issue solved? I have a same problem on my Google nest 2nd Gen. 

[Andrez132]

There is also an issue where you can no longer remove photos from displaying by asking Google. It says it will note that but then just opens YouTube on my display but gets stop on the icon screen.