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Google assistant

ʇɹnʞ
Community Member

Google assistant assistant has stopped understanding voice commands to turn lights on and off.

Just keeps saying I don't understand 

5 REPLIES 5

JillG
Diamond Product Expert
Diamond Product Expert

Hi @ʇɹnʞ 

This is a currently known issue. Some are reporting that all is working well now for them. Our Community team apologizes for the inconvenience and suggests to try again later.

Hopefully a quick fix is out for all-

LovelyM
Community Specialist
Community Specialist

Hello everyone,

 

Thanks for visiting the Community forum.

 

@MplsCustomer and @JillG, I appreciate the assistance here.

 

@ʇɹnʞ, I'm checking in to make sure everything's working well for you. I believe you should have no trouble controlling your lights now since a fix was already sent over-the-air. If you still encounter some concerns, please let me know so we can address them right away.

 

Best, 
Lovely

Azarco
Community Specialist
Community Specialist

Hey ʇɹnʞ,

 

We wanted to follow up and see if you are still in need of any help. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

 

Regards,
Alex

Azarco
Community Specialist
Community Specialist

Hello ʇɹnʞ,

 

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity. 
 

Thanks,

Alex