Google home mini

[Lunarqueen1726]

I just got the google home mini nest and my account is linked to my Spotify, however each time I ask it to play, it just tells me "sorry something went wrong...". I opened my Spotify account to see if it was something on the apps permissions I had to configure but everything seems right. I'm not sure what to do bc I bought this product souly for music.  

[GeremiG]

Hi @Lunarqueen1726!

Thank you for posting in the community. I'm sorry to hear that your Google Home Mini won't play music from Spotify and keeps giving you the "sorry something went wrong" error message. I appreciate your efforts in taking those steps before. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

• Are you getting the same error when trying to perform any other action?
• Does the problem persist with another music service or only with Spotify?
• What is the exact voice command you're using?
• Have you tried restarting your Google Home Mini and your Wi-Fi router?
• Could you provide us with the firmware version of your Google Home Mini? Here's an article to help you check: Google speaker and display firmware versions and release notes.

Please keep me posted. I'll be waiting for your response.

Best regards,
Geremi