01-05-2023 10:06 AM
This falls under the WTF Google category. I have been using the same Google "Good Morning" routine for several years now. As of yesterday, Google randomly added my Nest Thermostat to that routine, without my permission. This addition sets the Thermostat at a much higher temperature than I would ever have for a heat pump. This change actually cost a lot of money as the electric coils kick on for the 10 degree upward adjustment. Google really needs to get their act together. Your customer's are not your Alpha / Beta testers. Something like this should NEVER happen - EVER. Google should never be adding things to any of our routines. I have completely lost faith in Google's participation in home automation.
03-07-2023 07:10 AM
Hello Richard_,
I'm sorry to hear you're having issues with the Home and Away Routines. Let's sort this out.
A few questions: what type of Nest Thermostat do you have? Did you share access to your home members? Also, is there a temperature schedule created that might trigger the Routines?
Regards,
Mark
03-10-2023 09:25 AM
Hey there,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Mark
03-11-2023 09:32 AM
Hi Richard_,
I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.
Regards,
Mark