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Heat mode

Wendy9
Community Member

Why can’t I change my thermostat to heat mode

1 Recommended Answer

0mo
Community Member

Make sure whoever installed the new furnace connected the correct wiring that goes to the thermostat. If it was installed correctly, try resetting the nest thermostat directly and follow the prompts for the heater. Let me know if that works.

 

 

View Recommended Answer in original post

9 REPLIES 9

0mo
Community Member

Does your AC have a heater?

Marisaleigh
Community Member

I am having the same problem! We have tried restarting and I have comb though everything in the google home app and still can't figure it out. 

0mo
Community Member

Are you sure your AC has a heater, or that a seperate heater is connected to the thermostat? Could you control the heat before installing the nest? 

Marisaleigh
Community Member

Yes. We live in Michigan. We have an AC unit outside and a heater on the inside of the home. We had a new furnace installed recently. We got the nest for Christmas last year and we had no problem running the heat last winter. 

0mo
Community Member

Make sure whoever installed the new furnace connected the correct wiring that goes to the thermostat. If it was installed correctly, try resetting the nest thermostat directly and follow the prompts for the heater. Let me know if that works.

 

 

Wendy9
Community Member

Thank you. That was the problem. One wire was not connected all the way.

0mo
Community Member

No problem, Youtube is a great resource for hands on problem solving. I am glad you were able to solve the issue.

Markjosephp
Community Specialist
Community Specialist

Hi folks,

 

I'm sorry for the late reply, and I wanted to stop by and ensure that everything is good to go.


It appears that everyone was able to figure it out, and I hope that it's working smoothly. Please let us know if you all have additional questions or concerns, as we will be locking this thread in 24 hours.

 

Best regards,

Mark

After watching a you tube video, I realized I did not have one of the wires all the way connected.