Home App 403 error can't edit routines

[Jblancarte]

I can't edit or create new routines. In the home App when I clic a routine it shows a 403 error.

I already deleted cache, data and even reinstall and reset the phone. I have no pending softwares updates.

Android 11 Samsung Galaxy A70.

Screen capture of the problem.

https://drive.google.com/file/d/1D87xiRqxgfcM6rP305qHPzqaWTgsdEBX/view?usp=drivesdk 

[Juni]

Hi Jblancarte,

Thanks for posting and for being a step ahead of us. 
 

I know how it feels when something isn’t working as it should, let’s get this resolved. A few things: Which country are you contacting us from? Did you try to use another phone to further isolate the issue? Could you check if personal results is enabled? Lastly make sure that your address is updated.

Looking forward for your response.

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hello there Jblancarte,

Let us know if you have other questions and concerns otherwise, we will be locking this thread after 24 hours. 
 

Best,

Juni